How do I refund my client/customer via Stripe?

To refund your client, you have to log into your Stripe account. You can then look up the charge in your Stripe dashboard and issue a partial or full refund. Depending on your customer's bank, they will see the refund show up anywhere between 5 to 10 business days later.  

Note that the PlayyOn and Stripe credit card transaction and processing fees are non-refundable, so you might want to deduct that from the refund.  There are no fees to refund a charge, but the fees from the original charge are not returned. There is an exception if it is a duplicate charge.  Please follow the Stripe instructions:

To process a refund 

  1.  Go to, or click on the Go to Stripe Dashboard button on the Store > Checkout tab.
  2. Click on the Payments tab in your Stripe Dashboard and click on the payment you'd like to refund:
  3. Click on the Refund Payment button at the top right corner:

You can either process a Full refund, or a Partial refund for the client. Refunds usually take 5 to 10 days to appear on their statement:

You can issue a refund at any time up to 90 days after the charge.  It becomes more likely that certain circumstances may cause a refund to fail - for example if the card has expired.

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